Privacy Policy

1. Who we are

Perch AI operates this marketing website at perchai.app and the private Perch application at app.perchai.app (together, the “Services”). The product host is early-access and invite-oriented; access is limited to authorized users.

2. Information we collect

Depending on how you interact with us, we may process:

• Website and marketing data: pages viewed, referral information, device and browser type, and similar technical logs from hosting and analytics (when enabled).
• Business inquiries: information you submit through forms on perchai.app (such as name, email, and company) when you contact us about teams, pilots, or partnerships.
• Account information: email address, authentication identifiers, and profile metadata supplied through Supabase Auth on app.perchai.app (including email/password or, when enabled, third-party identity providers such as Google or GitHub).
• Access and membership data: organization membership, plan assignments, access-code redemption records, and related administrative metadata.
• Workspace content: chats, artifacts, files, prompts, and configuration you create or upload while using product features.
• Technical data: IP address, request timestamps, and security logs generated by our hosting and authentication infrastructure.
• Billing data: for paid plans, subscription status, plan, and billing metadata. Payments are processed by our payment processor (Stripe); your full payment-card details are collected and stored by Stripe, not by Perch AI. We receive limited information such as the last four digits, card brand, and transaction status.

3. How we use information

We use information to:

• respond to business inquiries and communicate about pilots or partnerships;
• authenticate users and maintain secure sessions on the product;
• enforce membership, access codes, and product entitlements;
• operate, secure, debug, and improve the Services;
• respond to support requests and security incidents;
• send you service messages and, if you have a Perch account, occasional product updates, announcements, and offers, which you can opt out of at any time using the unsubscribe link in any such message; and
• comply with applicable law and enforce our Terms of Service.

We do not sell your personal information. We do not use your data for third-party advertising profiles.

4. Cookies and local storage

We use cookies and similar technologies to remember preferences (such as theme on perchai.app), keep you signed in on the product, protect against abuse, and measure site usage when analytics are enabled. You can control cookies through your browser; disabling essential cookies may prevent sign-in on app.perchai.app.

5. How we share information

We may share information with:

• Infrastructure providers: for example Supabase (authentication and database), Vercel (hosting), PostHog (website analytics on perchai.app when enabled), Stripe (payment processing for paid plans), and email delivery services.
• Professional advisors: lawyers, auditors, or insurers when reasonably necessary.
• Authorities: when required by law or to protect rights, safety, and security.

Providers may process data only to deliver services to Perch AI and subject to appropriate contractual safeguards.

6. Data retention

We retain data for as long as needed to operate the Services, respond to inquiries, resolve disputes, and meet legal obligations. You may request deletion of your account subject to verification and lawful retention requirements.

7. Security

We use industry-standard measures including encrypted transport (HTTPS), access controls, and least-privilege administrative practices. No method of transmission or storage is completely secure; please use a strong, unique password and protect your credentials.

8. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information. Contact us at privacy@perchai.app. We may need to verify your identity before fulfilling a request.

You can opt out of marketing and non-essential product email at any time using the unsubscribe link in any such message, or by emailing privacy@perchai.app. We will still send essential service messages, such as security, billing, or account notices, that are needed to operate your account.

9. International users

If you access the Services from outside the United States, you understand that information may be processed in the United States and other countries where our providers operate.

10. Children

The Services are not directed to children under 16, and we do not knowingly collect personal information from children.

11. Changes

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date above. Continued use after changes become effective constitutes acceptance of the revised policy.

12. Subprocessors

We use a small number of vetted providers to deliver Perch. Each processes data only to provide the service, under terms that prohibit using your content to train models and require encryption in transit and at rest.

• Amazon Web Services, Amazon Bedrock — model inference.
• Weights and Biases, W&B Inference — model inference.
• Supabase — authentication, workspace data, document index, memory, and conversation storage.
• Stripe — payment processing and subscription billing for paid plans.

We will update this list as our providers change and will reflect material changes here.

13. Contact

Questions: privacy@perchai.app. See also our Terms of Service.