Terms of Service

1. Agreement

By visiting perchai.app, downloading materials we make available, or using Perch AI Web at chat.perchai.app, Perch Desktop, or the Perch CLI (together, the “Services”), operated by Perch AI (“we,” “us,” or “our”), you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the Services. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

2. The Services

Perch AI provides a public marketing site and AI workspaces across Web, Desktop, and CLI, including chat, artifacts, local tools, agentic workflows, and account features. The product is offered through several plans, including a free Starter plan, a paid Pro plan, andEnterprise arrangements. We may add, change, limit, suspend, or discontinue plans, features, models, and included usage amounts at any time, including during beta or early-access periods, and no specific model, capacity, output, or result is guaranteed. During beta or early-access periods, features and stored data may also change, be reset, or be removed. The Services are provided on an as-is and as-available basis.

3. Eligibility and access

You must create an account and select or hold an available plan to use the product. You must be of legal age to form a binding contract in your jurisdiction. We may suspend or revoke access at any time for security, abuse, non-payment, or operational reasons.

4. Accounts

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly at support@perchai.app if you suspect unauthorized access.

5. Plans, billing, and subscriptions

Certain plans are paid. By selecting a paid plan you authorize the charges described below.

• Subscription and auto-renewal. The Pro plan is a recurring subscription billed in advance on a monthly basis. It renews automatically at the end of each billing period, at the same rate you subscribed at, until you cancel. That rate does not increase automatically; we change the recurring price you pay only with advance notice as described below. By subscribing, you authorize us and our payment processor to charge your payment method on each renewal.
• Pricing. The Pro plan’s list price is USD $20 per month. Promotional or early-access pricing (currently USD $10 per month) may apply to your account; the price shown at checkout is the price you pay. If you subscribe at an early-access or promotional rate, that rate continues to apply on each renewal until we change it with advance notice—it does not step up automatically to the list price. Prices exclude taxes unless stated; you are responsible for any applicable sales, use, VAT, or similar taxes.
• No surprise overages. Your plan price is the only recurring charge. We do not bill overage fees for exceeding your included usage; if you reach a usage limit we may throttle, pause, or require an upgrade as described in Section 6, but we will not charge you beyond your plan price without your express consent.
• Enterprise plans. Enterprise arrangements are quoted per engagement and may be governed by a separate order form or agreement. Where that agreement conflicts with this Section 5, it controls for those plans.
• Payment processing. Payments are processed by our third-party payment processor (Stripe). We do not store full payment-card details. Your use of payment features is also subject to the processor’s terms.
• Cancellation. You may cancel at any time from your account billing settings. Cancellation stops future renewals; your paid features remain active through the end of the current paid period, after which your account is downgraded to the Starter plan.
• No refunds. Except where required by applicable law, payments are non-refundable and we do not provide refunds or credits for partial billing periods, unused capacity, or features not used.
• Changes to pricing and plans. We may change subscription prices, plan features, included usage amounts, and available models at any time. For an increase to the recurring price you pay, we will give advance notice before it takes effect; other changes may take effect without notice. Your continued use after a change takes effect constitutes acceptance.
• Failed payment. If a charge fails, we may retry, suspend paid features, or downgrade your account to the Starter plan until payment is resolved.

6. Usage, metering, and fair use

Plans include defined usage allowances, which may be metered (for example, in Perch Tokens or by model usage) and reset on a calendar-month basis. Where a plan is described as providing “unlimited” usage, that usage is subject to fair use: it is intended for ordinary individual or organizational use and not for automated bulk processing, resale, sharing across multiple users, or activity that materially exceeds typical usage or burdens the Services. To protect and maintain the Services, we reserve the right to set and apply reasonable usage ceilings, as well as rate, capacity, and concurrency limits, and to throttle, suspend, downgrade, or require an upgrade for usage that we determine, acting reasonably, to be abusive, automated, or inconsistent with fair use. Unless a plan or written agreement expressly includes direct API access, access to Perch-hosted models is provided only through Perch AI Web, Desktop, and CLI. Perch's internal application endpoints are not a public API and may be blocked or rate limited when called outside those product surfaces. Repeated attempts to bypass these plan or product-surface controls may result in suspension. We may change these limits, included usage amounts, and the models available on any plan at any time. Bring-your-own-key usage, available on any plan, relies on your own third-party model credentials, and you are responsible for your use and costs under those providers’ terms.

7. Acceptable use

You agree not to:

• violate applicable law or third-party rights;
• probe, scan, or test the vulnerability of the Services without written permission;
• interfere with authentication, access controls, or infrastructure;
• upload malware or use the Services to distribute spam or unlawful content;
• misuse access codes, share credentials, or attempt to bypass membership or plan controls;
• call, automate, proxy, resell, or expose Perch's internal hosted-model endpoints as an API unless your plan or a separate written agreement expressly permits direct API access;
• use the Services to develop competing products by systematically extracting proprietary interfaces or non-public documentation; or
• harass, threaten, or abuse other users or Perch AI personnel.

8. Your content and the Starter Data Program

“User Content” means prompts, chats, model responses, artifacts, files, documents, workspace materials, browser or email content involved in an action, and other content you create, upload, connect, or generate through the Services. You retain ownership of your User Content. You grant Perch AI a non-exclusive, worldwide, royalty-free license to host, copy, transmit, process, display, and otherwise use User Content as needed to provide, secure, maintain, debug, support, meter, and enforce the Services. You represent that you have the rights necessary to provide User Content and that it does not violate these Terms.

The free Starter plan includes the Starter Data Program, which is enabled by default after the applicable versioned notice is shown and may be disabled at any time in Settings → Privacy. It applies only to eligible activity generated while your account or workspace is on Starter, Perch is funding the hosted model usage, and the program is enabled. It does not apply to Pro, Enterprise, active or complimentary Pro access, bring-your-own-key usage, or self-hosted model usage. Eligibility is fixed according to the plan and inference source in effect when an interaction is generated; a later plan change does not reclassify that interaction.

For eligible Starter activity, you grant Perch a non-exclusive, worldwide, royalty-free, sublicensable license to process eligible User Content and product activity to create Derived Training Data and to use, reproduce, modify, analyze, commercialize, license, sell, provide, and otherwise use that Derived Training Data for the purposes below. This license applies only to eligible interactions generated on or after September 13, 2026, after the program notice has been presented and the applicable acknowledgement recorded. An existing Starter user’s acknowledgement authorizes prospective participation only. These Terms do not by themselves grant a license to historical activity; separate, explicit authorization is required for it.

“Derived Training Data” means data created from eligible Starter activity through filtering, redaction, abstraction, transformation, annotation, generalization, aggregation, suppression, or similar privacy-preserving processing so that it is not reasonably linkable to a person, account, workspace, customer, organization, or confidential source. It may include transformed or deidentified task descriptions, model inputs and outputs, tool selections, tool arguments and results, failures and retries, workflow steps, evaluation results, and approval, rejection, or correction signals. Perch may use Derived Training Data to develop, train, fine-tune, evaluate, benchmark, test, and improve AI models, agents, systems, datasets, and related technologies, including technologies developed by third parties.

Derived Training Data does not include raw User Content, email content, browser page content, personal information, account or payment information, credentials, passwords, authentication tokens, API keys, secrets, or information that remains reasonably linkable to its source. Perch will not sell, license, or provide those excluded categories through the program. Structural information about an email or browser tool action may be retained only after the underlying email or browser content is removed. Perch excludes records that cannot be adequately transformed or that present a material privacy, confidentiality, intellectual-property, or security risk.

Recipients of Derived Training Data must be contractually prohibited from attempting to reidentify a person or customer, reconstruct User Content, combine the data with other information for reidentification, contact or target an affected person or organization, or use the data for targeted advertising. Additional details appear in the Privacy Policy.

Disabling the program stops future eligible collection and use for the program. Where feasible, Perch also removes eligible records that remain raw and have not been exported or incorporated into Derived Training Data. Because completed Derived Training Data is designed to no longer be reasonably linkable to its source, Perch may no longer be able to associate it with your account or remove it from a dataset already delivered to a recipient or from model weights already trained with it. Disabling the program does not restrict operational processing necessary to provide, secure, support, debug, meter, or enforce the Services.

Pro and Enterprise activity, including activity generated during complimentary Pro access, is excluded from the Starter Data Program. Bring-your-own-key and self-hosted usage is excluded on every plan. Perch does not sell or license User Content or customer-identifiable product activity from those categories, or use it to train models or improve products for other customers.

9. AI features; no professional advice

The Services use AI to generate outputs, including summaries, analyses, drafts, and citations or references to sources. AI outputs may be inaccurate, incomplete, or misleading, and any citations or sources provided are aids to your own review, not a guarantee of accuracy or authenticity. You are responsible for independently reviewing and verifying all outputs, and any cited sources, before relying on them.

The Services are a tool and do not provide legal, financial, tax, accounting, medical, or other professional advice, and no output should be treated as such. Use of the Services does not create an attorney–client, fiduciary, or other professional relationship between you and Perch AI. Do not submit sensitive personal data or regulated information unless you are authorized to do so and have approved its use for your organization.

10. Confidentiality

Non-public product features, documentation, and access mechanisms are confidential. Do not disclose them outside your organization without our prior written consent.

11. Intellectual property

The Services, including software, design, and branding, are owned by Perch AI or its licensors and protected by intellectual property laws. These Terms do not grant you any right to use our trademarks except as necessary to use the Services.

12. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES OR ANY AI OUTPUT WILL BE ACCURATE, UNINTERRUPTED, OR ERROR-FREE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PERCH AI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES. OUR AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF USD $100 OR THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM.

14. Indemnity

You will defend and indemnify Perch AI against claims arising from your content, your use of the Services, or your violation of these Terms.

15. Termination

You may stop using the Services at any time. We may suspend or terminate access with or without notice. Sections that by their nature should survive termination—including payment obligations, confidentiality, intellectual property, disclaimers, limitation of liability, and indemnity—will survive. Rights already granted in Derived Training Data that can no longer reasonably be linked to your account also survive to the extent described in Section 8.

16. Governing law and disputes

These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-law principles, except where mandatory local law applies. You agree that the state and federal courts located in Georgia will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and you consent to personal jurisdiction and venue in those courts, except where mandatory local law provides otherwise.

17. Changes

We may modify these Terms by posting an updated version on this page. We will provide any additional notice or acknowledgement required by applicable law or the commitments in these Terms. A change to these Terms does not by itself authorize historical activity for the Starter Data Program.

18. Contact

Questions: legal@perchai.app. See also our Privacy Policy.